Shipping Policy

Last updated: [01.05.2026]

This Shipping Policy explains how orders placed through Aqua Shades are processed, dispatched and delivered.

Free worldwide delivery

We offer free standard delivery worldwide on all Aqua Shades orders.

No minimum order value is required unless otherwise stated during a limited promotion.

Order processing

Orders are normally processed and prepared for dispatch within 1–2 business days after payment has been successfully received.

Orders placed at weekends or on UK bank holidays will begin processing on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Estimated delivery times

Delivery normally takes approximately 3–5 business days after dispatch.

This means most orders should arrive within approximately 4–7 business days from the date of purchase, allowing for both processing and delivery.

Some international destinations may take up to 9 business days after dispatch because of customs clearance, local carrier networks or the delivery location.

All delivery times are estimates rather than guaranteed delivery dates.

International orders

Aqua Shades ships worldwide using tracked or trackable delivery services where available.

International deliveries may occasionally be delayed by:

• Customs clearance
• Local import procedures
• Public holidays
• Severe weather
• Carrier disruption
• Remote delivery locations

These circumstances are outside our direct control, but we will assist with genuine delivery issues wherever possible.

Customs duties and import taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price and remain the responsibility of the recipient.

Aqua Shades does not control customs charges and cannot confirm their value before an order is placed. Customers should contact their local customs authority for further information.

Tracking your order

Tracking information will be emailed to you once your order has been dispatched, where tracking is available.

Please allow up to 48 hours for tracking information to become active after receiving your dispatch confirmation.

Please also check your junk or spam folder before contacting us about a missing shipping email.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact us as soon as possible at if you notice an error in your delivery details.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

Aqua Shades is not responsible for delays or unsuccessful delivery attempts caused by an incorrect or incomplete address supplied by the customer.

Failed delivery attempts

Depending on the delivery service, the carrier may:

• Attempt delivery again
• Leave the parcel in a safe place
• Deliver it to a neighbour
• Redirect it to a local collection point

Customers should follow the instructions shown through the carrier’s tracking service.

Where a parcel is returned to Aqua Shades because delivery was refused, the address was incorrect, or the parcel was not collected, an additional shipping charge may apply before the parcel can be sent again.

Delayed orders

Please allow the full estimated delivery period before contacting us.

For most destinations, this is:

• 1–2 business days for processing
• 3–5 business days for delivery after dispatch

For some international destinations, delivery may take up to 9 business days after dispatch.

Where tracking has not updated or an order has not arrived after the applicable timeframe, contact us with your order number.

Lost parcels

A parcel may only be considered lost after the carrier’s investigation period has passed.

To report a potentially lost parcel, please provide:

• Your full name
• Order number
• Delivery address
• Tracking number

We may need to open an investigation with the delivery carrier before arranging an appropriate resolution.

Damaged deliveries

Please inspect your order shortly after delivery.

Where your parcel or product arrives damaged, contact us as soon as possible and include:

• Your order number
• Photographs of the outer packaging
• Photographs of the shipping label
• Clear photographs or video of the damage
• A description of the issue

Please retain the packaging until the matter has been reviewed.

Pre-orders

Products listed as pre-orders will show an estimated dispatch date on the relevant product page.

Where a pre-order item is purchased alongside an in-stock product, the full order may be held and dispatched together unless stated otherwise.

Estimated pre-order dates may change because of manufacturing, freight or customs delays. Customers will be informed of any significant delay.

Order changes and cancellations

Please contact us immediately if you need to amend or cancel an order.

We cannot guarantee changes or cancellation once the order has entered processing or has been dispatched.

After dispatch, any eligible return must be handled in accordance with our Returns and Refund Policy.

Contact us

For questions about your delivery, contact us.